Hiver: AI-powered customer service platform
by GREXIT, INC.
Quick Look
Hiver is an AI-powered customer service platform that streamlines communication across multiple channels, enhancing team collaboration and customer support efficiency.
AI Overview
Who is this for?
Teams looking to unify their customer communication and improve support operations.
Key Features
- → Omnichannel shared inboxes
- → AI-powered live chat
- → Automated workflows
- → Integrations with 100+ apps
- → Customer support analytics
Reviews Analysis
Overall Sentiment
Mostly PositiveUsers generally find Hiver to be a powerful and efficient tool for managing customer service, appreciating its AI features and unified platform, though some minor usability issues are mentioned.
Note: AI analysis focuses on the substance and recency of reviews, which may differ from the overall store rating.
What Users Love
- ✓ Effectively consolidates customer communication channels.
- ✓ AI features and automation enhance team productivity.
- ✓ User-friendly interface that integrates with existing inboxes.
Points to Consider
- × Some users reported occasional glitches or a learning curve with advanced features.
- × Initial setup can be time-consuming for complex workflows.
- × The free version might be limited for larger teams.
Official Description
From the Developer
Hiver is an easy-to-use customer service platform that unifies communication channels, apps, and data for stellar customer support.
Hiver enables real-time collaboration across every customer communication channel, powered by AI and automation to resolve issues and help teams work faster. Over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Upwork, and Epic Games rely on Hiver to deliver exceptional support that wins and retains customers for life.
Hiver brings powerful features to your inbox:
✅ Omnichannel Shared Inboxes: Simplify how you manage shared inboxes like support@ and info@. Create ownership for every email, chat, call, or WhatsApp message. Collaborate faster internally and keep teams productive with Hiver.
✅ Live chat with AI: Set up and engage with your website visitors on live chat. Deliver instant resolutions with AI and chatbots.
✅ Customer portal and knowledge base: Empower customers and employees to find answers on their own, submit issues, and track their resolutions.
✅ Automations: Improve team productivity by automating repetitive and grunt work through powerful rule-based automation.
✅ Integrations: Bring all your customer context from 100+ apps like Hubspot, Salesforce, Monday, Jira, Asana, and more.
✅ Analytics: Track key support metrics like response times, team workload, customer satisfaction scores, and more.
Why Hiver?
- Used by 10,000+ teams, including those at Vacasa, Flexport, and NYU
- Designed for simplicity and works right inside your inbox
- Over 1000+ 5-star reviews on G2 and 24/7 support across all plans
- Affordable and flexible pricing plans
- Hiver is GDPR, ISO27001, SOC2 Type II, HIPAA, and CCPA compliant
Start a free trial by downloading the Chrome extension or request a demo by visiting hiverhq.com
Your extension? Let us know if we can update or correct anything!
Key Info
-
Rating:
4.6/5.0
(334 ratings)
- Users:40,000
- Version:7.4.5
- Updated:Sep 24, 2025
- Developer:Visit Website →
Stats from Chrome Web Store
